We now have over thirty years of experience behind us here at North Valley Forge. That’s more than three decades of designing, manufacturing and installing wrought iron electric gates to happy customers all over the North West – homeowners and business owners alike. We’ve worked hard to ensure that we’re always providing our customers with exceptional products and an unrivalled service to match. So, here’s a quick roundup of the five key reasons why our customers keep coming back to us time and again.
The quality and long lifespan of our gates
It makes sense to start out with a relatively obvious one. One focus of much of the positive feedback we get from customers has been the build quality and craftsmanship of the wrought iron gates we provide. That craftsmanship encompasses everything from the framework and underlying structure of each piece, all the way up to the finer details like the iron scrollwork.
We take care to continually stock a huge range to choose from, which you can see for yourself in our expansive showroom. And of course, each of the gates we supply is galvanised and powder coated as part of the production process, so you can count on it to last for a lifetime.
Extensive customisation
Even with such a wide range of options to choose from, we know that sometimes you might find it challenging to pick out a gate that perfectly matches your vision for it. No worries – the depth and breadth of our in-house expertise means that we’re also able to customise your gates to exactly what you have in mind.
We’ll always begin by having a quick talk with you about what you’ve envisioned for your gate, and then we’ll be able to tell you in greater detail about how we can help. Don’t worry if it sounds ambitious – some of our favourite projects have started as big ideas!
Friendly advice and expertise – whenever you need it
We’ve never been ‘pressure salespeople’, hounding you the moment you walk through the showroom door. Choosing a gate for your property is a big decision, and you need the time and space to be able to make it for yourself. Instead, our team is here to offer help and advice in as much or as little detail as you need.
Sometimes, you may find you only need a quick answer or two to get you on the right track. Other times, you might prefer answers in a lot more depth, so you can make an informed decision. We’re happy to help either way!
What’s more, we maintain that attitude from the initial conversation right through to the final installation. We know that attention to detail is at the heart of outstanding customer service, so you can expect that from everyone – from our salespeople right through to our engineers and installers.
Exceptional aftersales
Our service doesn’t necessarily end at the installation. We also place a particular focus on providing an exemplary aftersales experience. Each of our gates as a 1 year warranty on the installation, so if any issues pop up within that time (either with the gate itself or the accessories or systems surrounding it), then you can always count on our team to get it sorted promptly. And if you later decide you could benefit from any additional accessories (such as access control solutions), don’t hesitate to ask our team, and we’ll be more than happy to advise,
That’s just some of the main pieces of feedback we’ve had from our customers so far! Why not see for yourself? You can explore our range of wrought iron gates right here on our site, or feel free to visit our showroom in the heart of Lancashire. And of course, if you’ve ever got any questions or need any advice, feel free to give our team a call on 01282 677 300!